FAQ

General

Deodorant does not stop you from sweating. Deodorant works by neutralising the bacteria that causes bad body odour to keep you smelling fresh. 

Anti-perspirant prevents you from sweating. The active ingredients in antiperspirants usually include aluminum-based compounds that temporarily block sweat pores.

Most people are able to make the switch instantly and successfully but some people experience a "detox" period when transitioning from traditional antiperspirants to natural deodorants and it can take your body up to two weeks in order to adjust to Joi deodorant. 

Absolutely yes! Our products are made with 100% natural ingredients and are safe for both pregnant and breastfeeding women. 

All our products are proudly made in Malaysia. 

We accept credit card, debit card (Visa/Master) and bank transfers. 

Joi deodorant can last about 3 months. Our products have a 2 years shelf life. Manufacturing date can be found at the bottom of the bottle. Once open we recommend you to finish using it within 6 months time. 

We are glad you asked! Please contact hello@shopjoi.com and we’ll be happy to help you.

You choose the delivery schedule that works for you - every 1, 2, 3, 4, 5 or 6 months.

We will email you 3 days before processing the payment for your next bottle.

You are in full control - swap scents, change frequency, delay the processing date, or cancel your order at no additional cost. Just log into your account to make the changes.

Best of all, you can enjoy 10% off and get shipping for free when you subscribe. 

Ingredients

Joi deodorant is made with 100% natural ingredients and free from harmful chemicals. Full ingredient lists can be found on the individual product pages. 

Yes. Baking soda is one of the active ingredients in Joi deodorants. 

No. Joi deodorant does not contain Aluminium.

Joi deodorant is absolutely vegan. Our products are made from 100% natural ingredients and contain no toxins and other harmful ingredients. We choose certified organic ingredients whenever possible.  

No absolutely not! We only use pure essential oils to add a subtle scent to our products. It's also important to understand that essential oils do not have the same strength as chemical fragrances and it does not have an overpowering smell. 

Shipping & Returns

Shipping is only RM6 throughout Malaysia and free when you purchase any 2 bottles and above. 

We ship internationally too. International shipping fee is RM50 and free when you spend above RM200. 

We ship to every part of the world. 

Your tracking number is usually emailed to you when your parcel is shipped. Simply copy the tracking number and click on it to be directed to the tracking page and paste your order number to track your parcel.  In case you can't be directed to the tracking page, you can click here to track your parcel.

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment. 

We ship out all orders within 1-2 business days.

Shipping within Malaysia usually takes 1-3 business days and international shipping takes about 5-10 working days. 

Please take note that the current MCO might cause shipping delays. Please be patient and do get in touch with us if it is taking a bit too long to receive your order. 

Due to hygiene concerns, we do not accept exchanges. 

We love the deodorants we make and think you will too. If you are not satisfied with our deodorant, drop us an email at hello@shopjoi.com within 30 days of receipt to get a full refund. 

**30 day money back guarantee is only applicable for deodorants.